Contact Us.
Email: [email protected]
US Customers: 1 800 8321222
Av. Torres de Ixtapantongo 380L.
Col. Olivar de los Padres,
Del. Álvaro Obregón.CP. 01780 México DF
Headquarters, Rockford Michigan
All rights Reserved – 2020 BYRNE | site design @jerryscd
PRIVACY POLICY
Byrne’s U.S. Website Privacy Policy This version was last updated July 2020. INTRODUCTION Welcome to our Privacy Policy for our website, www.byrne.com and its related domains, byrnewerks.com handncraft.com, and byrne-tool.com (“Website”) of Byrne Electrical Specialists, Inc. (“Byrne” or “we” or “us”) in the United States. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our Website (regardless of where you visit it from) and tell you about your privacy rights. By using our Website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use our Website.
- IMPORTANT INFORMATION AND WHO WE ARE
- THE DATA WE COLLECT ABOUT YOU
- HOW WE COLLECT YOUR PERSONAL DATA
- HOW WE USE YOUR PERSONAL DATA
- DISCLOSURES OF YOUR PERSONAL DATA
- DATA SECURITY
- DATA RETENTION
- YOUR RIGHTS
- CALIFORNIA RESIDENT’S PRIVACY RIGHTS
- IMPORTANT INFORMATION AND WHO WE ARE
Founded in 1971 by Norman and Rosemary Byrne in the basement of their Ada, Michigan home, Byrne is the leading manufacturer of power and data solutions for the home, healthcare, hospitality, and office furniture industries. In 1979, Byrne established its Rockford, Michigan headquarters where Byrne continues to make a wide range of connected technology products such as USB electrical ports and in-surface electrical units for desks. In 2016, Byrne opened up a new 15,000 sq. ft. manufacturing facility in Lakeview, Michigan. Byrne has manufacturing locations and supply chains that span the globe. Purpose of this Privacy Policy This Privacy Policy aims to give you information on how Byrne collects and processes your personal data through your use of this Website, including any data you may provide through this Website when you sign up to our newsletter, or purchase a product or service. This Website is not intended for children and we do not knowingly collect data relating to children consistent with the U.S. Children’s Online Privacy Protection Act. If we learn that we have received information directly from a child under age 13 without the parent or legal guardian’s verified consent, we will use that information only to respond to the child/parent/guardian to inform the child that he or she may not use the Website. It is important that you read this Privacy Policy together with any other Privacy Policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other policies and is not intended to override them. Byrne’s Contact Information Byrne USA Our contact details are: Attn: Privacy Officer Email address: [email protected] Postal address: 320 Byrne Industrial Drive, Rockford, MI 49341 Changes to this Privacy Policy and Request to Notify Us of Changes We may make changes to this Privacy Policy in our sole discretion. When we do, we will update this page and display the date of the update. We will notify of any changes to this Privacy Policy. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Third-Party Links This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the Privacy Policy of every website you visit.
- THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. We or our service providers may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data includes first name, last name, username or similar identifier, job title, date of birth.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes payment card details, account numbers, expiration dates.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Usage Data includes information about how you use our Website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- Job Application Data includes your qualifications, skills, experience, and employment history, whether or not you have a disability for which the organization needs to make reasonable adjustments; information about your ability to work in a particular jurisdiction; and other information requested in our on-line employment application portal or provided by you in your resume, CV, or other identity documents.
- HOW WE COLLECT YOUR PERSONAL DATA
We use different methods to collect data from and about you including through: Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- create an account on our Website;
- apply for employment as part of our recruitment process
- subscribe to our service or publications;
- request marketing to be sent to you;
- conduct a survey; or
- give us some feedback.
Automated technologies or interactions. As you interact with our Website, we may automatically collect data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. Please see our cookie policy for further details. Employment application processes are not based on automatic decision-making. Third-party sources. We may receive personal data about you from various third parties including our third-party service providers. We employ other companies and individuals to perform functions upon our behalf. Examples include storing and analyzing data, providing search results and links (including paid listings and links), providing customer service, processing employment applications, and payment processing. They have access to user information needed to perform their functions but may not use it for other purposes.
- HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: (a) where we need to perform the contract we are about to enter into or have entered into with you; (b) where it is necessary for our legitimate interests (or those of a third party) and your interests and rights do not override those interests; (c) where we need to comply with a legal or regulatory obligation. We use your data in the following ways:
- To register you as a new guest;
- To process and deliver your order, manage payments, fees, and charges;
- To manage our relationship with you;
- To facilitate the employment application process;
- To enable you to complete a survey;
- To administer and protect our Website;
- To deliver relevant Website content and advertisements to you;
- To use data analytics to improve our Website, products/services, marketing, customer relationships and experiences;
- To make suggestions and recommendations to you about goods or services that may be of interest to you.
Marketing and Outreach We strive to provide you with choices regarding certain personal data uses, particularly around marketing. You can manage the marketing and outreach we provide to you by opting out, which is described in the “Opting Out” section below. Opting Out You can ask us to stop sending you marketing messages at any time by replying to a marketing email with “unsubscribe” in the subject line, clicking “unsubscribe” in the marketing email itself, or by Contacting us at any time. Cookies We may place “cookies” on the browser of your computer. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies may enhance the convenience and use of the Website. For example, the information provided through cookies may be used to recognize you as a previous user of the Website (so you do not have to enter your personal information every time), offer personalized information for your use, and otherwise facilitate your experience using the Website. You may choose to decline cookies if your browser permits but doing so may affect your ability to access or use certain features of the Website. Web Beacons We may also utilize web beacons on our Website. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. The information collected through these automated means may include information that we gather and store about your visit to, and use of, the Website, such as your IP address, type of browser and operating system used, date and time you access the Website, pages you visit, and, if you linked to the Website from another website, the address of that website. This data does not include Personal Information and is not treated as Personal Information under this Privacy Policy, but it may include the IP address of your device. We may link an IP address to information that is personally identifiable.
- DISCLOSURES OF YOUR PERSONAL DATA
We may transfer your information to other parties, for example to process transaction and provide you with products and services. Regardless of where we process your information, we still treat it in accordance with this policy and applicable law. This transfer may include trusted third parties who assist us in operating our site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Those trusted third-party partners may:
- Provide you and members with various services
- Provide database maintenance and security
- Help us manage transactions
- Help us process and fulfill orders or requests
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
- DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
- YOUR RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent to us processing your personal data.
If you wish to exercise any of the rights set out above, or if you have a complaint please Contact us. Byrne commits to resolve complaints about our collection or use of your personal information. Inquiries or complaints regarding the processing of personal data should first be directed to Byrne at [email protected].
- CALIFORNIA RESIDENT’S PRIVACY RIGHTS
Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Consumer Privacy Act. California consumers have a right to knowledge, access, and deletion of their personal information. In addition, California consumers also have a right to opt out of the sale of their personal information by a business and a right not to be discriminated against for exercising one of their California privacy rights. California’s “Shine the Light” law permits individual California residents to request certain information regarding our disclosure of certain categories of Personal Information to third parties for those third parties’ direct marketing purposes. To make such a request, please contact us at [email protected]. This request may be made no more than once per calendar year. If you are under 18 years of age, reside in California, and have a registered account with our website, you have the right to request removal of unwanted data that you publicly post on our website
Terms of Use Agreement
Terms of Use Agreement By using www.byrne.com, and its related domains, including but not limited to byrnewerks.com, handncraft.com, and byrne-tool.com, Byrne’s employment application portal, social media channels, mobile application, services, information, web postings, products and tools (collectively, “Website”) you, the User, are agreeing to the following terms and principles. This terms of use agreement (“Agreement”) is effective immediately for all Users of the Website and is by and between you, the User and Byrne Electrical Specialists, Inc. (“Byrne” or “we” or “us”). Please read the Terms of Use carefully before you start to use the Website.
- User Eligibility
Use of the Website is void where prohibited. Your use of the Website constitutes your representation that (1) all information you submitted in your registration is truthful and accurate: (2) that you will update your registration information when changes occur; (3) that you are at least 13 years of age; (4) that, if you are under the age of 18, you have the authorization of your legal guardian, and (5) that your use of the Website does not violate any state, federal, or other law which applies in your jurisdiction.
- Accessing the Website and User Consent
To access the Website or some of the resources it offers you will be asked to provide certain registration details, personal information and payment card information. You agree that all information you provide to register with this Website, Byrne, its service providers, partners, or affiliates, including but not limited to through the use of any interactive features on the Website, is governed by our Privacy Policy [insert link], and you consent to all actions we take with respect to your information consistent with our Privacy Policy (“Consent”). If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.
- User Consent to Share User’s Information with Service Providers
Byrne uses third parties to assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep your information confidential. Those trusted third-party partners may:
- Provide you and our company, and its affiliated companies with various services
- Provide database maintenance and security
- Help us manage transactions
- Help us process and fulfill orders or requests
- Create an account on such third-party site to provide various services to you
By using this Website, the User consents to Byrne sharing the User’s information with its service providers and their service providers.
- User Contributions
The Website may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, and other interactive features (collectively, “Interactive Services”) that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, “post”) content, product reviews, or materials (collectively, “User Contributions”) on or through the Website. All User Contributions must comply with the Content Standards set out in these Terms of Use. Any User Contribution you post to the Website will be considered non-confidential and non-proprietary. By providing any User Contribution on the Website, you grant us and our affiliates and service providers a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise any and all copyright, trademark, publicity, and database rights you have in the content, in any media known now or in the future. You represent and warrant that you own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers. All of your User Contributions do and will comply with these Terms of Use.
- Content Standards
The following Content Standards apply to any and all User Contributions and use of Interactive Services. You are responsible for any and all User Contributions, including without limitation data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links which you post to the Website. Please use common sense when posting Content to the Website. Postings which may violate any state, federal, or other law which applies in your jurisdiction, whether civil or criminal, are strictly prohibited. Refrain from posting any Content which contains profanity or nudity. Byrne reserves the right to reject, refuse to post, or delete any Content for any reason, including, but not limited to, Content which, in the sole judgment of Byrne, violates this Agreement or which otherwise may be deemed offensive or rude. Byrne does not assume responsibility for monitoring user posted Content. However, if you believe you have identified a violation of this Agreement, please report the abuse to the Privacy Officer whose contact information is listed below.
- Byrne’s Intellectual Property and Trademark Rights
The Website, its features, and functionality including but not limited to the software, displays of information (including text, audio, video, images) and the design, selection, and arrangement thereof are owned by the Byrne and are protected by copyright, trademark, and other intellectual property or proprietary rights laws. All content posted by Byrne is protected by copyright laws and may not be reproduced, republished, distributed, transmitted, sold, displayed, broadcast or otherwise exploited in any commercial or for profit manner without the prior written consent of Byrne. These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website. Byrne’s logos are subject to copyright and trademark protections. You must not use such marks without the prior written permission of the Byrne. All brand names and logos are the property of their respective owners, are used for identification purposes only, and do not imply product endorsement or affiliation with Byrne.
- Authors and Bloggers
As stated below, Byrne does not warrant any of the information provided on the Website. Please use common senses when reviewing articles and blogs posted by our staff or community members. You should not rely in any way on any information posted on the Website.
- Advertisers
The Website may contain advertising and sponsorships. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website is accurate and complies with applicable laws. We are not responsible for the illegality or any error, inaccuracy or problem in the advertiser’s or sponsor’s materials.
- Privacy
Your privacy is very important to Byrne. Please read Byrne’s Privacy Policy [insert link]. Byrne’s Privacy Policy, as it may change from time to time, shall be considered a part of this Agreement.
- Online Purchases
All purchases through our partners or other transactions formed through the Website or resulting from visits made by you are governed by our Standard Terms and Conditions of Sale and Standard Terms and Conditions of Purchase [insert links, https://] where applicable, which are hereby incorporated into these Terms of Use. BYRNE USES A THIRD-PARTY SERVICE PROVIDER TO COLLECT AND PROCESS PAYMENT CARD INFORMATION, FOR EXAMPLE DEBIT OR CREDIT CARD INFORMATION, (“PCI”) FROM USERS. THE USER AND BYRNE’S SERVICE PROVIDERS ARE SOLELY RESPONSIBLE FOR THE SECURITY OF SUCH PCI DATA AND ANY CLAIMS ARISING FROM THE UNAUTHORIZED ACCESS TO SUCH PCI DATA.
- Liability Limitation
The liability, if any, of Byrne and its agents, servants, representatives, members, officers, and employees with regard to your use of the Website for any claims, costs, damages, losses, and expenses for which they are or may be legally liable, shall not exceed $25.00. In no event shall Byrne and its agents, servants, representatives, members, officers, and employees be liable for indirect, special, or consequential damages.
- Indemnification
You agree to indemnify, defend and hold Byrne and its partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, advertisers, product and service providers, and affiliates, harmless from any liability, loss, claim and expense related to your violation of this Agreement or use of the Website.
- No Waiver
Byrne’s failure to enforce any provision of this Agreement does not waive future enforcement.
- Disclaimer of Warranty
DISCLAIMER OF WARRANTY You expressly agree that use of this Website is at your sole risk. Neither Byrne, its affiliates, nor any of their officers, directors, employees, agents, third-party content providers, service providers, or licensors (collectively, “Providers”), or the like, warrant that this Website will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of this Website, or as to the accuracy, completeness, reliability, security, or currency of the Content. The Content may contain errors, omissions, inaccuracies, or outdated information. Further, Byrne does not warrant reliability of any content displayed or distributed through the Website. THIS WEBSITE AND THE CONTENT ON THIS WEBSITE ARE PROVIDED ON AN “AS IS,” “WHERE IS,” AND “WHERE AVAILABLE” BASIS. BYRNE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, THE CONTENT, INFORMATION, OR THE MATERIALS ON THIS WEBSITE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, BYRNE EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND, WITH RESPECT TO ANY OF THE CONTENT ON THIS WEBSITE OR ANY GOODS OR OTHER PRODUCTS OR SERVICES OFFERED, SOLD, OR DISPLAYED ON THIS WEBSITE OR YOUR USE OF THIS WEBSITE GENERALLY, INCLUDING WARRANTIES OF MERCHANTABILITY, ACCURACY OF INFORMATION, QUALITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION’S LAW APPLIES TO THIS AGREEMENT.
- California Proposition 65
California’s Proposition 65 requires retailers to provide notice to their customers if they sell products that contain certain chemicals. Some of our products may contain listed chemicals. WARNING: Products available for purchase on the Website may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
- Governing Law
The Agreement shall be governed and controlled by the laws of the State of Michigan as to interpretation, enforcement, validity, construction, and effect and in all other respects.
- Forum Selection
Any dispute arising under or in connection with the Agreement or related to any matter which is the subject of the Agreement shall be subject to the exclusive jurisdiction of the state and/or federal courts located in Kent County, Michigan.
- Notice to Byrne
All notices to Byrne under this Agreement may be sent using the following information. Attn: Privacy Officer Email address: [email protected] Postal address: 320 Byrne Industrial Drive, Rockford, MI 49341
POLITICA DE VENTAS
La política de Ventas de Byrne Electrical Specialists México (en adelante Byrne), define los términos y condiciones relevantes de las transacciones comerciales con clientes.
OBJETIVO
El propósito de esta política es asegurar que el proceso de ventas se lleve a cabo de manera eficiente y ordenada.
ALCANCE
Todos los clientes y distribuidores de Byrne, que realizan compras de productos y/o servicios.
El alcance desde el punto de vista del proceso inicia desde la cotización hasta la entrega del producto o servicio al cliente.
TÉRMINOS Y CONDICIONES
COTIZACIONES
El primer acercamiento del cliente con Byrne es la solicitud de cotización del producto o servicio deseado misma que debe contener como mínimo la siguiente información:
a) Razón social del cliente
b) Domicilio Fiscal
c) RFC
d) Fecha
e) Nombre del Comprador
f) Nombre de Puesto
g) Código de producto
h) Descripción
i) Tipo de producto (de Línea / Especial)
j) Precio unitario
k) Cantidad
l) Precio extendido
m) Desglose de Subtotal, IVA, Total
n) Leyenda de términos y condiciones: o Tiempo de vigencia de esta cotización de 30 días naturales
o Especificación de moneda (MXN o USD)
o Condición de entrega
(en instalaciones de Byrne o entrega a domicilio por cobrar)
o Tiempo de entrega – Productos de stock inmediata
(posterior al pago sujeto a disponibilidad)
– Productos de importación especial 30 días hábiles
– Productos de fabricación nacional de 7 a 15 días hábiles
o El horario de almacén es de 9:00 am a 05:30 pm.
BYRNE ELECTRICAL SPECIALISTS MEXICO S. DE R.L. DE C.V. Av. Torres de Ixtapantongo 380-L, Olivar de los Padres, Álvaro Obregón, CP.01780, CDMX. RFC.BES080711PD0 Tel. (55)5668-7566 www.byrne.com.mx
ORDENES DE COMPRA
Toda transacción comercial debe estar documentada con una orden de compra emitida por el cliente, misma que debe contener como mínimo la siguiente información:
a) Razón social del cliente
b) Domicilio Fiscal
c) RFC
d) Fecha
e) Folio / No. de Orden
f) Nombre del Comprador
g) Nombre de Puesto
h) Código de producto
i) Descripción
j) Tipo de producto (de Línea / Especial)
k) Precio unitario
l) Cantidad
m) Precio extendido
n) Desglose de Subtotal, IVA, Total
o) Leyenda de términos y condiciones: o Tiempo de vigencia de esta cotización de 30 días naturales
o Especificación de moneda (MXN o USD)
o Pago en una sola exhibición
o Condición de pago – Días de Crédito: pago vía transferencia.
– Anticipado: pago en efectivo o con cargo a tarjeta de crédito (no aceptamos cheques).
o Condición de entrega
(en instalaciones de Byrne o entrega a domicilio por cobrar)
o Tiempo de entrega – Productos de stock inmediata
(posterior al pago sujeto a disponibilidad)
– Productos de importación especial 30 días hábiles
– Productos de fabricación nacional de 7 a 15 días hábiles
o El horario de almacén es de 9:00 am a 05:30 pm.
Toda la información contenida en la orden de compra debe coincidir con la cotización.
Adicional siempre deben verificarse que las condiciones de pago de la Orden de Compra del cliente coincidan con el crédito otorgado (límite de monto y plazo).
BYRNE ELECTRICAL SPECIALISTS MEXICO S. DE R.L. DE C.V. Av. Torres de Ixtapantongo 380-L, Olivar de los Padres, Álvaro Obregón, CP.01780, CDMX. RFC.BES080711PD0 Tel. (55)5668-7566 www.byrne.com.mx
CAMBIOS Y DEVOLUCIONES
1. No se aceptan cancelaciones de órdenes de compra posterior a su recepción.
2. No se aceptan modificaciones en las órdenes de compra posterior a su recepción.
3. El cambio de material se aplica sin cargo por las siguientes razones imputables a Byrne: a. Defecto de calidad
b. Error en de surtimiento.
4. El cambio de material se aplica con cargo al cliente del 15% del valor del producto a cambiar por las siguientes razones imputables al cliente: a. Error en la orden de compra (siempre que el producto no sea especial).
5. No hacen cambios de material especial (a menos que sea defecto de calidad).
6. El plazo para solicitar cambios es dentro de los 30 días naturales posteriores a fecha factura.
PROCESO PARA CAMBIOS
1. El cliente debe notificar vía e-mail el folio de Orden de Compra y Folio de factura que hacen referencia al material en cuestión, indicando también el nuevo requerimiento.
2. El cliente debe enviar el material de regreso a las instalaciones de Byrne en el empaque original, con todos los aditamentos.
3. Una vez recibido el material en almacén este procede a la revisión e indica a ventas, en un plazo de 24 hrs, si el material se encuentra en condiciones para proceder al cambio. a) Perfecto estado físico (rotos, rallados, etc).
b) Aditamentos completos (tornillos, kit de adaptadores, brackets de sujeción).
c) Empaque original.
4. Byrne notificará al cliente si procede el cambio o no.
En caso de proceder, se indicará al cliente el desglose de los movimientos que se generen (nota de crédito, monto del cargo, saldo y diferencia a cubrir en su caso).
El cliente debe proporcionar dirección completa y teléfono de la persona a quien va dirigido el envío.
5. En caso de existir diferencia por cubrir en cuanto al material, el cliente debe realizar el pago previo al envío.
6. Si la razón es imputable al cliente el costo del envío debe ser cubierto por el mismo previo a que se lleve a cabo. En caso de ser imputable a Byrne, sería este último quien lo cubriría.
7. Se confirmará fecha de entrega una vez recibido el pago tanto de diferencias en costo de material, como de envío.
CONDICIONES DE ENVIO
1. Para envíos foráneos normalmente se maneja por “paquetexpress” por cobrar a domicilio o con servicio a ocurre.
2. En envíos locales se maneja por SEG MAIL (servicio pagado por el cliente antes de realizar el envío).
3. Si el cliente solicita el envío con su cuenta de UPS, FEDEX, ESTAFETA ó DHL, este debe solicitar la recolección y enviarnos la guía para colocarla en el paquete (Byrne proporciona peso y medidas del paquete a enviar).
